This policy explains how MediaForward ("we", "us") handles information you share with us through mediaforward.ca. We keep it short and honest — if anything's unclear, email hello@mediaforward.ca.

What we collect

We only collect what you choose to give us. When you submit our contact form, that's your name, email address, optional phone number, the service you're interested in, and your message. We do not require accounts, and we don't ask for sensitive information.

How we use it

We use your information for one purpose: to respond to your enquiry and, if you become a client, to deliver the work you've asked for. We do not sell your data, and we don't add you to marketing lists without your clear consent.

Who processes it

To run the site and reply to you, we rely on a few trusted service providers who process data on our behalf:

  • Resend — delivers the email generated by our contact form.
  • Vercel — hosts the website and runs the contact-form function.
  • Google Analytics — measures aggregate site usage so we can improve the site.
  • Google Fonts — serves the site's typefaces; this may expose your IP address to Google when fonts load.

Each provider handles data under its own privacy terms.

Cookies & analytics

We use Google Analytics 4 to understand how visitors use the site — pages viewed, approximate location, and device type — so we can make it better. GA4 sets cookies and processes this data on Google's servers under Google's privacy terms; IP addresses are anonymized. We don't run advertising retargeting or sell your data. You can opt out at any time with Google's Analytics Opt-out add-on.

How long we keep it

We retain enquiry emails only as long as needed to respond and maintain our client records. You can ask us to delete your information at any time.

Your rights

Under Canadian privacy law (PIPEDA) and similar regulations, you can ask to access, correct, or delete the personal information we hold about you. Email hello@mediaforward.ca and we'll respond promptly.

Contact

Questions about this policy or your data? Reach us any time at hello@mediaforward.ca.

This page is a plain-language summary, not legal advice. If you operate in a regulated industry, have a lawyer review your final policy.